Frequently Asked Questions

Visual-Eyes is built specifically for independent optometry and optical practices. It supports single-location clinics, multi-location practices, and specialty services such as vision therapy, dry eye, and myopia management.

Yes. Visual-Eyes is expanding its presence in the United States and already supports clinics operating in the US market. Additional US-specific integrations are actively being developed.

Visual-Eyes has been helping independent eye care practices streamline operations since 1996 and is currently used in hundreds of clinics across North America.

Visual-Eyes was built specifically for independent optometry and optical practices. In addition to standard EMR and scheduling tools, the platform includes deep optical workflows, integrated contact lens ordering, inventory management, and practice performance tools designed for the realities of running an eye care clinic. Many clinics choose Visual-Eyes because it brings clinical, optical, and operational workflows together in one system.

Many clinics report improved scheduling efficiency, better inventory visibility in the optical, and fewer manual processes across the practice. With clearer access to practice metrics and streamlined workflows, teams can spend more time focusing on patient care and less time managing administrative tasks.

Visual-Eyes provides a complete practice management platform, including patient scheduling, online booking, automated reminders, exam workflows, optical inventory management, contact lens ordering, invoice tools, and patient communication.

Yes. Visual-Eyes supports clinics that expand from a single location to multiple locations. Patient records, scheduling, and reporting can be shared across locations while still allowing each clinic to manage its own operations.

Visual-Eyes supports multi-location clinics by centralizing key configuration settings while still allowing location-specific settings where needed. This keeps items such as products, fees, and procedures consistent while reducing duplicate setup work. Unified reporting gives you a single view of performance across all locations, simplifying backend administration and supporting centralized processes.

Yes. The system allows clinics to configure custom exam layouts and workflows for services such as vision therapy, dry eye clinics, specialty contact lenses, and myopia management.

Visual-Eyes is a modular system, so pricing is based on the features your clinic needs and the number of locations.

Packages can start as low as $135 per month for clinics using a focused set of features. Most clinics, however, choose a more comprehensive setup, with full-service implementations typically ranging from $430 to $900 per location per month.

We provide a personalized quote during your demonstration to ensure the system is aligned with your workflow and goals.

Visual-Eyes is highly configurable, and every clinic operates differently. The demonstration allows us to understand your workflow and recommend only the modules you actually need, so you are not paying for features you will not use.

It also gives you a clear understanding of how each module supports your clinic, so you can make an informed decision based on value, not just cost.

Yes. New clinics and cold-start practices may qualify for startup incentives designed to help reduce implementation costs. These options are discussed during the demonstration.

US insurance integrations are currently being developed. We are actively evaluating clearinghouse partners to support electronic claims workflows for US clinics.

Visual-Eyes includes built-in lab ordering and contact lens integrations, with additional US-specific partnerships planned as part of the platform’s US expansion.

Yes. With Visual Book, patients can schedule their own appointments online, with real-time availability synced directly to your Visual-Eyes schedule.

You control which appointment types and time slots are available, making it easy to match your booking setup to your clinic’s workflow.

Yes. Visual-Eyes has experience converting data from many systems, including MyVisionExpress, RevolutionEHR, OD Office Pro, IFile, and many others.

Conversions typically include all patient-related information, such as demographics, appointments, recalls, prescriptions, order history, exam data, and linked documents. 

The process begins with a sample dataset from your clinic that reflects your typical data. This allows our team to validate mappings, test the conversion, and ensure data integrity before proceeding.

During configuration and training, your team reviews the converted data to confirm accuracy. Once validated, a final conversion is completed using your most up-to-date data, ensuring a smooth transition into Visual-Eyes with your full history intact.

Switching systems can feel overwhelming, but most clinics find the transition smoother than expected. Visual-Eyes provides structured guidance through data conversion, training, and go-live support to ensure your team is confident before launch.

Many clinics continue seeing patients during the transition with minimal disruption.

Implementation timelines depend on whether your clinic is a cold start or converting from another system. Cold-start implementations typically take 2 to 4 weeks, while conversions usually take 2 to 4 months.

During this time, your system is configured to align with your clinic’s workflow, and your team is trained to ensure a smooth transition.

Training can be delivered on-site or remotely. On-site implementations typically include 3 days of training, 1 to 2 days of data preparation, and 1 to 2 days of go-live support. Remote training is completed through self-guided online courses on your schedule, with regular check-ins.

Timelines can be adjusted based on your clinic’s needs.

Training is tailored to your clinic and can be delivered on-site or through online courses. It covers all staff roles, including front desk, exam workflow, optical, and management reporting, ensuring each team member is confident in their daily responsibilities.

For on-site training, we recommend closing the clinic, so your team can focus on learning the system. This helps ensure a smoother transition and greater confidence at go-live. Alternative training schedules can be arranged if needed.

Clients receive ongoing support through phone, chat, and email, along with access to training resources and user community groups.

Our team is responsive and accessible, ensuring you can get answers when you need them, while ongoing check-ins with Practice Consultants help you continue improving and getting the most value from the system.

Most teams begin using the system confidently within the first few weeks. The structured training approach ensures each role learns what they need for their day-to-day tasks, and many clinics quickly notice more streamlined workflows and fewer manual processes.

You can book a personalized demonstration through our website or by calling our team. We start by understanding your clinic’s workflow and priorities, then walk you through a typical patient journey, answer your questions, and prepare a custom quote tailored to your needs.

The demonstration is tailored to your clinic. It allows time to understand your workflow, show the features most relevant to your team, and answer your questions in detail so you can make a confident decision. We also begin building a customized quote based on your needs.

Yes. We can provide access to a pre-recorded overview if you would like to explore the system before scheduling a live demonstration.